Frequently Asked Questions

If your questions are not answered here, please contact us at the Aran.pk.

We are Happy to help!

Order

How to place an order?

Shopping from us is easy!

 Select the product you’d like to buy. Create a login or proceed with guest login:

  • Add products to your cart or just hit Buy Now.
  • Choose or Add delivery address.
  • Add a working phone number and email address.
  • Use a preferred payment mode and confirm the order.
How to place an order on Android/IOS?

So you are stuck in a traffic jam, or you are relaxing on a lazy Sunday afternoon. You don’t feel like booting up your laptop in your free time. We have a great idea, listen to your playlist, relax and also shop for your favorite products on-the-go and type in our easy web address www.aran.pk and shop away!

What is 'My Account'? How do I update my information?

    It is easy to update your aran.pk account and view your orders any time through ‘My Account’.

    ‘My Account’ allows you complete control over your transactions on aran.pk

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Aran.pk.com

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

My order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you.

You can also track its status by visiting My Orders

Does Aran.pk deliver internationally ?

Yes, we deliver worldwide. Shipping is charged extra, please contact us to inquire about the rates.

Payment Options: 
 

  1. International Credit Card / Debit Card / Net Banking 
  2. Bank Transfer


Shipping Charges: 
Shipping cost may vary depending on the location.

Delivery Time: 22 -28 business days.

The order will come to Lahore for the Quality Verification first and then shipped to your Address. .We will send you the tracking details as soon as your order gets shipped from here.

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.

How do I know my order has been confirmed?

We’ll send you an e-mail once you’ve successfully placed your order! 

I haven't received the invoice for my order.

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by email to [email protected]

Can I change the delivery date of my order?

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.

 

How can I return a product?

Please contact us at [email protected] with the order number.

How do I cancel an order?

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please contact the [email protected]

How much time does Refund take?

All Refunds are processed in 7-14 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

How can I know the status of my refund?
  • For cancellation before shipping, refunds are processed immediately
  • If the order has been shipped. refund will be processed as soon as the order has been returned.
What are the modes of refund available after cancellation?

We offer refund methods as per your payment mode.

  • Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
  • Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.
Can I change my shipping after placing the order?

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.